Send us an email listing all of the equipment you need, and we’ll send you back a quote. Be sure to include your desired pickup and return dates. If you’re not sure what you need, feel free to ask us! A simple email is what starts the whole rental process. From this point on, we’ll walk you through the rest: fine-tuning the gear-list, insurance, billing, etc., so sit back and relax. If our quoted price is too high, let us know and we’ll work with you on getting it to a comfortable level to suit your budget.
After your rental is booked, we'll have you schedule your pickup and return appointments. Pickups can be scheduled after 2pm. This gives us time to receive the gear in the morning from another rental, check it, clean it, and prep it for your rental. At pickup, you’ll run through and sign a detailed equipment checklist we provide. We highly encourage spending time prepping, building, and testing. However, we understand pickup days can be tight on time; so if you just need to sign, grab, and go, we understand!
On your scheduled return day, you’ll bring everything back per your return appointment. All returns must be scheduled before 12pm. This gives us time to check the gear, clean it, and prep it to go back out with another renter that afternoon. Should something be missing or broken, we’ll let you know. After that, you’re all set - rental complete!
Insurance coverage is required for equal or greater value of the replacement cost of all rented items. Inland Marine, Equipment Floater, or a Production Package Policy is required at minimum. Make sure your coverage is adequate for all rented equipment from all combined vendors and does not have any exclusions for unlocked or unattended vehicles. Short term policies must be effective from your pickup day to your return day or longer.
No insurance? Let us know. Insurance coverage is always required when renting with us; however, there are a few cases where we can let it slide. Otherwise, we can help you get a policy.
Please name “Caribou Blue LLC” with the following information as Certificate Holder, Loss Payee, and Additional Insured.
Caribou Blue LLC
7421 Laurel Canyon Blvd, Ste 17
North Hollywood, CA 91605
For standard rentals, equipment may be picked up after 2PM on your pickup day and must be returned before 12PM on your return day. This industry standard practice allows us to receive equipment in the morning, check it, test it, and prep it to go back out on another rental later that day. Don't be late to your return! You may impede the next renter picking up and incur late fees. If you need to pick up early or return late, please arrange that with us prior to booking your rental.
Our pricing reflects the number of days you have the equipment “out” of our unreserved inventory. We follow the industry standard pricing structure of pickup and return days are free, one-day weekends, three-day weeks, and ten-day months.
For example: Pickup Monday and return Wednesday is a one-day charge. Pickup Monday and return Thursday is a two-day charge. Pickup Friday and return Monday is a one-day charge due to the one-day weekend rule. Pickup Monday and return the following Monday is a three-day charge due to the three-day week rule.
Rentals cancelled within 48 hours of the scheduled pickup day are subject to a cancellation fee equal to 50% of the value of the cancelled rental. Rentals cancelled within 24 hours of the scheduled pickup day are subject to a cancellation fee equal to 100% of the value of the cancelled rental. This industry standard practice discourages unmotivated reservations or reservation “hoarding”, allowing us to serve more projects intending to shoot.
Odd hours or last minute shoots are becoming more common. Whatever the reason, Caribou can be available when you need us. We offer non-business hours pickups and returns up to 4 hours prior to opening or 4 hours after closing for a fee of $85. Special circumstances further outside of these hours may be subject to additional charges.
Not sure how something works or need help troubleshooting? Caribou offers free technical support. Call us at (818) 293-7713 for help with your equipment. Always leave us a message so we can prioritize your call. We will do our best to respond outside of business hours.
Need help on location? Whether you need us to walk you through some gear, troubleshoot, or swap something out, get in touch and we can help.
Field support may be subject to any or all of the following fees:
Emergency Equipment Delivery Under 10 Mile: $125 Flat Rate
Emergency Equipment Delivery Over 10 Miles: Cost varies, please inquire.
Caribou is closed this week (04/21/2023 - 04/28/2023) while we are away on a shoot. We are not accepting orders that require pickup during this time, however we are still available to communicate. Please be advised that communication may be slightly delayed.